PRIVACY POLICY

Last Updated: September 2026

K Merch is operated by Kontour Productions. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you use the K Merch website or place an order with us.

Information We Collect

When you place an order or contact us, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Order details
• Payment and transaction information
• Information you provide when contacting customer support

Payment card details are processed securely through the payment providers available through Shopify and are not normally stored directly by K Merch.

How We Use Your Information

We use your information where necessary to:

• Process and fulfil your orders
• Arrange delivery
• Communicate with you about your order
• Respond to customer service enquiries
• Process refunds or replacements
• Prevent fraud and protect the security of our website
• Meet our legal and accounting obligations
• Improve our products and services

We will only use your personal information for purposes that are lawful and appropriate.

Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business and fulfil your order.

This may include:

• Shopify and payment service providers
• Delivery and courier companies
• Manufacturing and fulfilment partners
• IT, website and technical service providers
• Professional advisers where necessary
• Government authorities or law enforcement where legally required

We do not sell your personal information to third parties.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, resolving disputes and meeting legal, accounting and regulatory requirements.

Your Rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Request transfer of your information where applicable

You can contact us using the details provided below to exercise your rights.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled improperly.

Our privacy information is intended to explain clearly what information we collect, why we use it and who it may be shared with, in line with ICO transparency requirements.