SHIPPING POLICY

Last Updated: September 2026

Many K Merch products are printed or manufactured to order. Orders will normally enter production once payment has been successfully received.

Processing and Dispatch

Orders are processed as quickly as reasonably possible.

Production and dispatch times may vary depending on the product, order quantity, availability and time of year.

If there is an unexpected delay affecting your order, we will contact you where appropriate.

UK Delivery

Orders shipped within the United Kingdom are typically delivered within 3–5 business days from the date of dispatch.

International Delivery

Orders shipped outside the United Kingdom are typically delivered within 14 business days from the date of dispatch.

Delivery Times

Delivery estimates are provided as a guide and are not guaranteed.

Delivery times may be affected by:

• Busy periods
• Public holidays
• Courier delays
• Adverse weather
• Customs processing
• Import procedures
• Circumstances outside our reasonable control

International Customs and Taxes

Customers outside the United Kingdom are responsible for any customs duties, import taxes, handling charges or other local charges that may apply to their order.

These charges are determined by the destination country and are outside K Merch's control.

Incorrect Delivery Information

Customers are responsible for ensuring that their delivery information is accurate and complete when placing an order.

K Merch cannot accept responsibility for delays, failed deliveries or additional delivery charges resulting from incorrect or incomplete delivery information supplied by the customer.

Lost or Damaged Parcels

If your parcel does not arrive within a reasonable timeframe, please contact us with your order details.

We will work with the relevant courier or delivery provider to investigate the delivery.

If a parcel arrives damaged, please contact us as soon as possible and provide photographs of the packaging and item where available.

Where appropriate, we will arrange a replacement, refund or other remedy in accordance with your statutory rights.